Elements and Performance Criteria
- Analyse existing system capacity
- Review the existing system configuration information, both hardware and software, to determine capacity issues
- Investigate the current workload of the system and analyse its effect on the capacity to perform
- Examine the current service level agreement to determine agreed-upon capacity standards
- Examine and analyse the fault logs for those caused by capacity problems
- Discuss and review capacity issues with users
- Document the information gathered about the existing system workload and capacity according to organisational guidelines
- Determine future capacity requirements
- Interview the user in order to gather data about future capacity requirements of the system
- Organise and analyse the future requirements data and then evaluate to obtain a forecast workload for the system
- Using the data and information gathered, compare the existing workload with the forecast workload and evaluate, to determine capacity problem areas
- Estimate the resources and equipment required to resolve predicted capacity problems
- Undertake a financial analysis of the estimated capacity requirements
- Organise and document information according to organisational guidelines
- Evaluate documentation in order to create a report, detailing recommendations for capacity enhancements, for presentation to appropriate person
- Develop plan for capacity enhancements
- Install capacity enhancements
- Install the capacity enhancements according to installation procedures, organisational guidelines and implementation plan
- Measure the increase in capacity and performance resulting from installed equipment in order to assess that capacity requirements have been met
- Update documentation according to organisational guidelines to reflect the capacity enhancements
- Monitor ongoing capacity requirements